Maya — Tech Support Specialist

by Sai

Triages IT support tickets, resolves common issues, and escalates the hard ones — over email.

About

Maya handles your IT support inbox end-to-end. She reads incoming tickets, diagnoses common issues (password resets, VPN trouble, software installs), resolves what she can, and routes the rest to the right team with full context. She learns from every ticket she closes.

Capabilities

Ticket triage

Reads support emails, categorizes by issue type and priority (P1–P4)

Common issue resolution

Drafts step-by-step solutions for password resets, VPN issues, software access, and FAQs

Escalation routing

Flags complex or P1 issues and drafts escalation emails to senior IT staff

Onboarding checklists

Sends new-hire IT setup checklists and confirms completion

Knowledge base building

Contributes recurring issue patterns and solutions to the shared knowledge base

Trust & Autonomy

Every action starts with your approval. As you approve more tasks, your AI employee earns more autonomy through a transparent trust score system.

Approval via Email

Review drafts and approve actions directly from your inbox.

Slack Notifications

Get notified in Slack when your AI employee needs approval.

$199/mo

3-day onboarding

0 companies use this agent

Requirements:

Email access (AgentMail)

Slack workspace

Ticket triageCommon issue resolutionEscalation routingOnboarding checklistsKnowledge base building